When you sign up for Roezan we'll provision a phone number for you.

The first step is to submit your phone number verification. This is required for all Toll Free numbers in the US. 

Once we have this information, we'll submit it to the carriers on your behalf for approval.

You will not be able to send messages until verification is approved.

Roezan does not approve the numbers, this is an external process required by regulations.

Current Approval Time (External Process Via Regulators/Carriers): ~1 week (As of mid-2025)

Here's a guide to help improve the chances of getting approved.

Any questions? Please contact our support!

Tips

• Make sure the "Brand" matches throughout - same name, website, email address, brand name in compliance text.

• Avoid any prohibited categories, and avoid submitting any biz-op / money making claims.

• Yes, you need a SMS consent checkbox and the compliance paragraph to be approved. Best way is to copy it from our docs.

• If you're submitting a newly created website, make sure it functions and has substantial content, like about pages, service pages, contact pages. Singular landing pages are sometimes rejected.

Help Guide For Toll Free Verification Form

Here's the information you'll need to complete to be approved for A2P in your dashboard, as well as tips for approval.

Business Information

Legal Business Name

The actual name of your legal business entity. Can be different from the brand name or DBA.

Tip: Should be exactly what is on your company registration documents.

Brand Name

The brand name associated with the messages - Who is it sent "from"?

Tip: Company / Brand name / DBA should match website, and email.

Corporate Website

URL of your brand's website.

The website should be active and functional, and should have navigation and basic pages:

• Home

• About

• Services / Products

• Contact

1 page websites / landing pages alone are often rejected.

Tip: Should be consistent with the company name

Business Registration Country

The country that you registered your company in.

Entity Type

What type of entity is your company (Private Company, Sole Prop, etc).

Registration Type

What business registration number will you provide? (EIN, SSN, etc).

Business Registration Number

Business registration number from your official registration documents

(Example: Your EIN number in the US).

Business Address:

The business address on your official business registration documents.

Tip: Should match what's on the website.

Contact Info

Contact Name:

Contact name for your brand

Contact Email: 

Contact email for your brand.

Tip: Should be a branded email that matches the domain (not gmail or free email services). 

Contact Phone:

Phone number contact for your brand.

Tip: Helpful if this phone number is on your website as well.

Usage

Expected Message Volume:

Approximate monthly volume of messages (how many messages per month on average) you will send total per month.

Primary Use Case:

How do you plan on using Text Messages? 

Tip: "General Marketing" is most common. The following responses should also match this.

Use Case Summary:

Explain in more detail what you will use text messages for. 

Example: We send promotional messages and special offers to customers who have opted in to receive marketing communications.

Sample Message Content:

A sample message that's typical of the content you will send.

Tip: This example message should:

• Match the use case submitted

• Contain your brand name

• Contain opt-out instructions (For example "Reply stop to stop")

Example for marketing use case:

Hey firstname, it's Clayton from Roezan
We're having a sale on our [course name] course.
Get 20% off today only: [link]
Reply stop to stop

Example for webinar alerts:

Hi firstname, it's Clayton from Roezan. Your webinar training starts in 10 min.
Click here to join: link
Reply stop to stop

Legal

Privacy Policy URL:

Provide the URL of your privacy policy.

Tip: Should include SMS related privacy policy text. 

Terms of Service URL:

Provide the URL of your terms of service.

Tip: Should include SMS related TOS text.

Opt-In

Opt-in Page URL:

The page on your website that users can opt-in for SMS messages.

See opt-in page compliance requirements here

Opt-in Workflow Desc:

Please include how someone finds your opt-in form and how they signup.

Example:

We promote our webinars via email marketing, we send the users information on the new webinars, and if they'd like to sign up they can do so at this link: URL

FAQ

What is toll-free phone number sender verification?

Toll-free number sender verification is a process that helps reduce false-positive filtering when you send messages.

This is now required industry-wide for all toll-free phone numbers as of late 2022.

Sometimes carriers can block messages from being delivered because they believe it to be spam, unwanted messages, or prohibited content.

This process will help reduce the likelihood that your messages get blocked.

How do I verify my toll-free number?

When you sign up with Roezan, we'll provision you a phone number and ask you a series of questions about your business.

(Don't worry - it's easy and simple)

You'll provide some basic information about your business, message volume, message types etc.

You'll also need to submit an example of a compliant opt-in page - See here for guidelines.

We'll review the information to make sure it looks good, then send it to our carrier partners.

How do I improve my chances of being approved?

Just make sure you fill out the verification form fully and correctly.

Also, make sure you meet all compliance requirements for your opt-in pages.

If you have any questions, please just ask via our support and we'd be happy to help!

Verification Timelines

Verification is something not done by Roezan, but by carrier partners so, unfortunately, we do not have control of the timeline.

For full verification, we have seen typically a turnaround of ~1 weeks. 

There are multiple statuses:

Unverified: Number has been provisioned but no information submitted

Pending: Verification info has been submitted to carriers.

Verified: Officially verified by carriers, sending enabled.

Restricted: Verification was denied / restricted

Once you submit your information to Roezan, we check it over and if it looks good we submit to the carriers.

Limitations On Pending Status

Starting Jan 31, 2024 all toll-free phone numbers with pending status are blocked from sending messages.

Numbers must be fully verified before sending messages. 

(Previously limited sending was allowed during pending status).