Roezan uses a credit system for text messages. In this article, we'll explain everything you need to know.
How Roezan Subscriptions Work:
How do Roezan subscriptions work?
Roezan requires an active subscription to send messages. You can upgrade, downgrade, or cancel at anytime.
How can I upgrade?
You can upgrade at any time via the billing page in your account.
What happens when I upgrade?
When you upgrade your plan (mid-cycle), you'll be charged the difference between your current plan and then new plan, and your credit allotment will increase to the new plan (plus any rollover that you have).
How can I downgrade?
You can downgrade your plan at any time via the billing page in your account.
What happens when I downgrade?
When you downgrade your Roezan plan, nothing changes immediately, but you will simply be billed on the new plan rate on your next subscription cycle.
You will see a notice of your upcoming plan change on your billing page. You can cancel your scheduled downgrade or change it at any time.
How Credits Work In Roezan:
What is a credit within Roezan?
One credit is equal to one ~160-character text message.
For every ~160 characters you use, it will count as 1 credit.
So if you go over 160 characters, it would count as 2 credits (2 segments).
How much is MMS?
1 MMS is 3 credits.
Do unused credits roll over?
Yes, if you do not use all your credits within the billing period, they will roll over to the next month.
Do inbound messages count as credits?
Yes, inbound messages count towards your credits.
What if I go over my allotted monthly credits?
If you use more than your allotted credits in a month, Roezan allows you to go into limited overages.
You have 2 options:
1. Upgrade your plan before your next billing date:
You can upgrade your plan before the next billing date.
This will :
Charge you the difference between your current plan and the upgrade plan, and
Add the appropriate credits to your allotment
This is a great option because it is likely the most cost-efficient.
2. Overages
If you keep your current plan and are over on credits usage, the extras will be automatically billed on the next billing date as overages.
Each plan has different cost-per-credit overages.
Your credit overages will appear on your next bill as overages and will be charged at the overage rate specified on your plan.
What is the overage credit limit?
Roezan allows limited overages. You can go into overages typically double your plan's credit limit. After that, sending will be limited and you'll need to upgrade to continue sending.
As a side note, if you are in overages and you hit this limit, you'll often save money by upgrading, since pricing per message gets cheaper the larger the plan!
What happens to undelivered messages?
If we attempt to deliver a message that does not go through, you will still be charged because carriers charge us for these messages.
One great feature of Roezan is that we do automatic validation in the background for you.
This is also another reason why we discourage importing large amounts of contacts.
How Roezan Invoices Work:
What do the multiple "products" mean on the Roezan invoice?
Depending on your setup with Roezan, you'll see multiple line items.
1. Monthly Subscription
This is your monthly subscription (pre-pay) for the next month.
2. Overages (if applicable)
If you use more credits than your allotment (and do not upgrade before your bill date), you will be billed for the overages of the previous month.
3. Any International Charges (if applicable)
If you added international (like UK or AU texting) you will also see additional line items
1. Charge for international phone number for the next month.
2. Charges for international usage for previous month.
I received 2 invoices on the same day, why is that?
If you downgraded your plan, you may receive 2 invoices.
The first invoice will be any overages from the previous period, billed at your previous packages overage rate.
The second invoice is the payment for the new billing period on the new plan.