The conversations tab is the place where you can manage 2-way conversations.

Conversation Message Colors

If the message is green, then it has been sent successfully.

If the message turns red, then there was a delivery issue. This can happen for many reasons including carrier filtering, or having an invalid phone number. See more on deliverability here. You can always send a message to our support if you have any specific questions.

Conversation Status

There are 3 statuses to help you manage your conversations.


These are conversations where you received an inbound message. This tab helps you easily see who might need a response. If you respond via conversations here, it will automatically move the conversation to pending.

Note: The conversation will stay in the "open" tab if the last outbound message was NOT sent through conversations (for example, a broadcast). This helps make sure you see replies, even if an automated message went out after the contact sent an inbound message. 


These are conversations where the last message was outbound from a conversation. 


If you're done with a conversation you can mark it as "closed" and it will appear in the closed tab.

If the contact responds at a later date, it will automatically move it back into pending.


If you'd like to hide the conversation from all the statuses, you can "archive" it. It can be reactivated at any time by going to the individual contact on the contacts page, and clicking on the conversations button.

Conversation Colors (Last Message Status)

On the conversation preview on the left side, you'll notice the last message date.

Green = Confirmed Delivered: This means that we got a confirmation back from the carrier that the message was delivered.

Grey = Sent, but unconfirmed delivery: We sent the message but did not receive a confirmation. Sometimes carriers don't give us a confirmation, but this should be rare.

Red = Message Failed: We attempted to send the message but it failed for some reason. It may be an invalid phone number, carrier filtered, or some other error.