The conversations tab is the place where you can manage 2-way conversations.

Conversation Status

There are 3 statuses to help you manage your conversations.


These are messages where the last message was inbound. This tab helps you easily see who might need a response. If you respond here, it will automatically move the conversation to pending.


These are conversations where the last message was outbound. 


If you're done with a conversation you can mark it as "closed" and it will appear in the closed tab.

If the contact responds at a later date, it will automatically move it back into pending.


If you'd like to hide the conversation from all the statuses, you can "archive" it. It can be reactivated at any time by going to the individual contact on the contacts page, and clicking on the conversations button.