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Compliance & Best Practices

Troubleshooting Duplicate Texts

Last updated on 05 Nov, 2025

If you are seeing duplicate texts sent to your contacts, check the following:

1. From a Roezan automation

Check the settings of the automation to see if it's set to single entry, or multiple entry:

Click settings:

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If it's set to "multiple-entry" that means a contact can go through the automation multiple times.

You can change this to "single-entry" and contacts will only be able to enter 1 time.

2. From a Roezan List Auto-Response

Same deal here - 

See if the list auto-response is set to multiple and set it to single:

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3. From an ActiveCampaign Automation

In ActiveCampaign, select the automation trigger, and make sure it's set to run "once"

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