When you sign up for Roezan we'll provision a phone number for you.

The first step is to submit your phone number verification. This is required for all Toll Free numbers in the US. 

Once we have this information, we'll submit it to the carriers on your behalf for approval.

You will not be able to send messages until verification is approved.

Roezan does not approve the numbers, this is an external process required by regulations.

Current Approval Time (External Process Via Regulators/Carriers): 2-3 weeks (As of early 2025)

Here's a guide to help improve the chances of getting approved.

Any questions? Please contact our support!

 

Help Guide For Toll Free Verification Form

 

 

Company Name:

Company name / brand name associated with the messages

Tip: Company / Brand name should match website, and email

Website: 

URL of your brand's website

Tip: Should be consistent with the company name

Address:

Address associated with your brand.

Tip: Should match what's on the website.

Contact Name:

Contact name for your brand

Contact Email: 

Contact email for your brand.

Tip: Should be a branded email that matches the domain (not gmail or free email services). 

Contact Phone:

Phone number contact for your brand.

Tip: Helpful if included on your website

Message Volume:

Approximate monthly volume of messages (how many messages per month on average) you will send total.

Use Case:

How do you plan on using Text Messages?

Tip: Select your primary use case. The following questions should also match this. 

Use Case Summary:

Explain in more detail what you will use text messages for. 

Example: We use text messages to remind users to show up for the webinar they sign up for.

Message Content:

A sample message that's typical of the content you will send.

Tip: This example message should:

-Contain your brand name

-Contain opt-out instructions (For example "Reply stop to stop")

-Match the use case submitted

Example:

Hi firstname, it's Clayton from Roezan. 
Your webinar training starts in 10 min.
Click here to join: link
Reply stop to stop

Opt-in Workflow Desc.

Please include how someone finds your opt-in form and how they signup.

Example:

We promote our webinars via email marketing, we send the users information on the new webinars, and if they'd like to sign up they can do so at this link: URL

Opt-in Image URL(s):

Please provide a screenshot of the opt-in image including all the compliance text and a checkbox.

See opt-in page compliance requirements here

Privacy Policy URL:

Provide the URL of your privacy policy.

Tip: Should include SMS related privacy policy text

Terms of Service URL:

Provide the URL of your terms of service.

Tip: Should include SMS related TOS text.

Additional Details:

Any additional details you'd like to provide (not required).

 

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FAQ

What is toll-free phone number sender verification?


Toll-free number sender verification is a process that helps reduce false-positive filtering when you send messages.

This is now required industry-wide for all toll-free phone numbers as of late 2022.

Sometimes carriers can block messages from being delivered because they believe it to be spam, unwanted messages, or prohibited content.

This process will help reduce the likelihood that your messages get blocked.

How do I verify my toll-free number?

When you sign up with Roezan, we'll provision you a phone number and ask you a series of questions about your business.

(Don't worry - it's easy and simple)

You'll provide some basic information about your business, message volume, message types etc.

You'll also need to submit an example of a compliant opt-in page - See here for guidelines.

We'll review the information to make sure it looks good, then send it to our carrier partners.

How do I improve my chances of being approved?

Just make sure you fill out the verification form fully and correctly.

Also, make sure you meet all compliance requirements for your opt-in pages.

If you have any questions, please just ask via our support and we'd be happy to help!

Verification Timelines

Verification is something not done by Roezan, but by carrier partners so, unfortunately, we do not have control of the timeline.

For full verification, we have seen typically a turnaround of 1-2 weeks. 

There are multiple statuses:

Unverified: Number has been provisioned but no information submitted

Pending: Verification info has been submitted to carriers

Verified: Officially verified by carriers

Restricted: Verification was denied / restricted

Once you submit your information to Roezan, we check it over and if it looks good we submit to the carriers.

Limitations On Pending Status

Starting Jan 31, 2024 all toll-free phone numbers with pending status are blocked from sending messages.

Numbers must be fully verified before sending messages. 

(Previously limited sending was allowed during pending status).