What is toll-free phone number sender verification?

Toll-free number sender verification is a process that helps reduce false-positive filtering when you send messages.

This is now required industry-wide for all toll-free phone numbers as of late 2022.

Sometimes carriers can block messages from being delivered because they believe it to be spam, unwanted messages, or prohibited content.

This process will help reduce the likelihood that your messages get blocked.

How do I verify my toll-free number?

When you signup with Roezan, we'll provision you a phone number and ask you a series of questions about your business.

(Don't worry - it's easy and simple)

You'll provide some basic information about your business, message volume, message types etc.

We'll review the information to make sure it looks good, then send it to our carrier partners.

How do I improve my chances of being approved?

Just makes sure you fill out the verification form fully and correctly.

Also, make sure you meet all compliance requirements for your opt-in pages.

Verification Timelines

Verification is something not done by Roezan, but by carrier partners so, unfortunately, we do not have control of the timeline.

There are multiple statuses:

Unverified: Number has been provisioned but no information submitted

Pending: We've submitted verification info to the carriers but have not received verified status.

Verified: Officially verified by carriers

Restricted: Verification was denied / restricted

Once you submit your information to Roezan, we check it over and if it looks good we submit to the carriers.

In our experience right now we get a "pending" status pretty quickly, usually within 24-48 hours.

Actual verification takes longer, and we've seen it range from ~1 week to 2 months, so the variance is large.

Limitations On Pending Status

Starting April 1, 2023, the following limitations are to be imposed industry-wide (this is not specific to Roezan) while in pending status.

These limits are removed after being verified.

Daily: 2,000

Weekly: 6,000

Monthly: 10,000