Every Roezan account includes standard email support for questions about using the Roezan platform.
For customers who need faster access, hands-on setup, strategic guidance, or help troubleshooting third-party systems, we offer the following additional services.
Private Slack Channel - $1,000/month
Work directly with the Roezan team through a dedicated private Slack channel.
This is designed for organizations that want a closer, ongoing working relationship with Roezan and need a convenient place to coordinate questions, launches, integrations, and account-related projects.
Private Slack support includes:
Direct access to Roezan leadership and senior team members
Faster communication during important campaigns and launches
Coordination across technical, strategic, and account-related questions
Proactive guidance about Roezan features and integrations
A shared communication history for your team and ours
A private Slack channel is included in Enterprise plans. When an organization has multiple Roezan accounts, Enterprise coverage and Slack support apply only to the designated Enterprise account unless otherwise agreed.
Private Slack is not intended to replace a dedicated developer, agency, or managed-services engagement. Substantial implementation and troubleshooting work may be billed separately as Professional Services.
Priority Support - $500/month
Priority Support provides faster access to the Roezan team through support channels beyond standard email support.
Priority Support may include:
Prioritized handling of support requests
Phone or video-call support when appropriate
Faster escalation of urgent Roezan-related issues
Additional assistance surrounding important broadcasts or events
Coordination with senior technical team members when necessary
Priority Support does not guarantee immediate or 24/7 availability. It also does not include hands-on work involving third-party platforms, custom development, campaign management, or extensive implementation. Those requests may fall under VIP Setup or Professional Services.
Standard email support remains included with every Roezan subscription.
Expedited A2P Assistance - $250 per submission
Our team will prioritize the preparation, review, and submission of your A2P verification application.
This service may include:
Reviewing your website and opt-in process for common compliance issues
Reviewing the information included in your application
Identifying likely reasons for rejection before submission
Prioritized submission by the Roezan team
Responding to routine follow-up questions from the verification provider
Assistance with one resubmission when required
Expedited assistance means Roezan will prioritize the work on our side. Final approval decisions and processing times are controlled by carriers and their verification partners, so approval by a particular date cannot be guaranteed.
Additional work involving website changes, opt-in form creation, policy drafting, complex compliance consulting, or repeated resubmissions may be billed as Professional Services.
Any carrier, verification, or registration fees are separate unless expressly included in your plan.
VIP Setup - Starting at $1,000
VIP Setup is a hands-on implementation service for customers who want Roezan to help prepare and configure an event, campaign, or integration.
Depending on the project, VIP Setup may include:
Connecting supported platforms and integrations
Configuring an event and its reminder schedule
Reviewing or helping refine SMS copy
Advising on reminder timing and campaign strategy
Testing registrations, automations, and data flow
Setting up early-access integrations in the customer’s environment
Monitoring an initial launch or event
Pulling and reviewing post-event reports
Recommending improvements for future campaigns
The base price covers a clearly defined setup project. Larger events, multiple integrations, recurring campaign management, custom workflows, or ongoing monitoring may require a custom quote.
VIP Setup does not include custom software development or unlimited revisions.
Professional Services - $250/hour
Professional Services are available when you need hands-on assistance beyond the normal operation and support of the Roezan platform.
Common projects include:
Troubleshooting GoHighLevel, Zapier, Zoom, WebinarJam, EverWebinar, or other third-party systems outside of regular Roezan functionality and integration
Investigating missing registrations, incorrect field mappings, or automations that fail to trigger
Helping diagnose landing-page or form problems
Reviewing SMS opt-in flows and A2P compliance requirements
Advising on campaign structure, messaging strategy, or deliverability
Testing multi-platform workflows
Analyzing reports or investigating unusual account behavior
Assisting with custom or unsupported implementations
Professional Services are billed in hourly increments. When possible, we will review the request and provide an estimate before beginning billable work.
If an issue is caused by a defect or failure within Roezan, we will investigate and resolve it as part of your Roezan subscription. Professional Services generally apply when the work involves third-party software, customer-controlled systems, custom implementation, or consulting beyond ordinary product support.
Requesting an Additional Service
Contact Roezan support with:
The service you are interested in
The account, event, or integration involved
Your desired completion date
A brief description of the help you need
We will confirm availability, scope, pricing, and any applicable limitations before work begins