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HubSpot - Roezan SMS Integration Overview

Integrations

HubSpot - Roezan SMS Integration Overview

How to connect Roezan with your HubSpot account & send SMS/MMS

Updated 1 week ago

With our native HubSpot Roezan SMS integration, you can easily connect your Roezan account to send messages and communicate with HubSpot!

  • Send SMS & MMS directly from HubSpot workflows

  • Add tags, add to list in Roezan from HubSpot workflows

  • Create or Update contacts

  • View conversation history and send messages inside of HubSpot Contacts

  • and more!

Here's how to get started:

How To Connect Roezan To Your HubSpot Account

Go to Roezan's Integration Page and choose HubSpot

Connect Your HubSpot Account

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Login to your HubSpot Account

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After connecting you will return to Roezan

P.S. At this point, if you'd like you can turn on contact sync, and new contacts in HubSpot will sync to Roezan

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How To Add Roezan Actions Within A HubSpot Workflow

Go to your HubSpot workflow

Click + to add an action

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Search for Roezan 

Select the Roezan action you'd like to add and configure it as you see fit

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How To Add A Roezan Card To HubSpot CRM

In HubSpot, Go to Settings > Data Management > Contacts > Record Customization

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Then click on the view you'd like to change

On the right side, click "Add Cards"

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Search For Roezan

Click Create Card

You can move the card wherever you'd like

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Now you can see the Roezan information and view the chat history

How To Send Messages Or View Conversation History In HubSpot

Follow the instructions to add a Roezan card to your CRM

Click "View Messages" within the Roezan card

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If necessary, log in with your Roezan username and password

Now you can view the conversation history and send messages from inside your HubSpot portal

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Workflow Troubleshooting

1. Check that the workflow is turned "on"

2. Check that the contact is able to enter the workflow (by default contacts can't re-enroll)

3. Check the contact has completed the workflow

If all else fails, contact Roezan support and we will help you!

 

F.A.Q.

Do I need to use the HubSpot "Create Contact" action step before sending a message?

No, if a contact doesn't exist in Roezan, you can use any step and it will create the contact. 

 

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